Rustic Box FAQ

Q:🌿 Why do your boxes take 30 days to make?

A: Because nothing in My Rustic Box is pre-made or pre-packed.

We begin sourcing ingredients and crafting items only after orders close. Each box is created in small batches, by hand, with intention. The 30-day timeline allows us to prioritize quality, sustainability, and care — not speed.

The wait isn’t a delay.
It’s part of the ritual.

Q: 📦 What exactly is a My Rustic Box?

A: My Rustic Box is a made-to-order self-care subscription box, thoughtfully curated to encourage slowing down, grounding, and intentional rest.

Each box includes:

  • Handmade or small-batch self-care items

  • Natural textures and calming elements

  • A simple ritual guide

  • A handwritten note

No two seasons are exactly the same.

Q: 🕰 When will my box ship?

A: Boxes ship approximately 30 days after orders close.

You’ll receive email updates throughout the crafting period so you can follow along as your box comes to life.

Q:🧘 Is this a subscription or a one-time purchase?

A: Both options are available.

You can:

  • Subscribe monthly or seasonally

  • Pause or skip at any time

  • Purchase individual boxes during select releases (subject to availability)

Subscriptions always receive early access.

Q:🌸 Can I choose what goes inside my box?

A: Not item-by-item — and that’s intentional.

Each box is curated as a complete ritual, designed to feel cohesive and calming. Occasionally, we offer light personalization (such as scent preferences), but the beauty of My Rustic Box is trusting the process.

Q: 🎁 Can I send a My Rustic Box as a gift?

A: Yes — and it’s one of our most popular uses.

You can:

  • Ship directly to the recipient

  • Include a gift message

  • Schedule boxes around important dates

Please note: because boxes are made to order, gifting requires planning ahead — which makes it even more meaningful.

Q: 🇨🇦 Where do you ship?

A: Currently, we ship within North America only.

This allows us to support local makers, reduce environmental impact, and ensure quality control.

Q:🌱 Are your products eco-friendly?

A: We prioritize:

  • Small-batch production

  • Minimal packaging

  • Natural and responsibly sourced materials

Because we make only what’s ordered, we avoid excess inventory and waste.

Q: ❌ Do you offer refunds or cancellations?

A: Due to the made-to-order nature of My Rustic Box:

  • Orders cannot be cancelled once production begins

  • Refunds are not available after orders close

If there’s ever an issue with your box, we’ll always make it right.

Q: 💌 How do I make sure I don’t miss the next release?

A: Join our waitlist.

Waitlist members receive:

  • Early access

  • First notice of new themes

  • Priority for limited quantities

👉 Join the waitlist to stay close.