🚚 Shipping & Order Tracking

At My Rustic Box, shipping is the final step in a slow, intentional process.
Every box is made only after you place your order, then carefully prepared for delivery.

Below is everything you need to know about production timelines, shipping, and tracking.

🪵 Made-to-Order Timeline (Please Read First)

All My Rustic Boxes are made to order.

What this means:

• Production begins after orders close
• Items are handmade and assembled in small batches
• Ingredients are sourced specifically for your order
• Nothing is pre-packed or kept in inventory

🕰 Production time: up to 30 days before shipping

The waiting isn’t a delay — it’s part of the experience.

📦 Shipping Carriers

We ship all orders using Canada Post.

Shipping Destinations:

• 🇨🇦 Canada (nationwide)
• 🇺🇸 United States (select destinations)

Shipping rates are calculated at checkout based on destination and package weight.

🚛 Estimated Shipping Times (After Production)

Once your box has been completed and shipped:

🇨🇦 Canada

• Estimated delivery: 2–7 business days
• Delivery times may vary by province and remote locations

🇺🇸 United States

• Estimated delivery: 5–10 business days
• Delivery times may vary due to customs processing

Please note: shipping timelines do not include the 30-day production period.

🔎 Order Tracking

Once your order ships, you will receive a shipping confirmation email with your Canada Post tracking number.

You can track your package directly through Canada Post:

👉 https://www.canadapost-postescanada.ca/track-reperage

Tracking information may take 24 hours to update after shipment.

🧾 Customs & Duties (U.S. Orders)

For U.S. deliveries:
• Customs processing is handled by the carrier
• Any applicable duties, taxes, or fees are the responsibility of the recipient

My Rustic Box is not responsible for delays caused by customs clearance.

📦 Shipping Address Accuracy

Please double-check your shipping address at checkout.

We are not responsible for:
• Delays due to incorrect or incomplete addresses
• Packages marked as delivered by Canada Post
• Delivery issues caused by carrier delays

If a package is returned to us due to address errors, additional shipping fees may apply.

🧺 Missing, Delayed, or Damaged Orders

If your box arrives damaged or something is missing, please contact us within 7 days of delivery.

📧 Email: myrusticbox@gmail.com
Include:
• Your order number
• A brief description of the issue
• Photos, if applicable

We’ll always do our best to make it right.

🤎 A Final Note

My Rustic Box is designed for those who value planning ahead, thoughtful gifting, and slow-made care.

When you place an order, you’re not just waiting for shipping —
you’re allowing time for something meaningful to be created just for you.

Thank you for trusting the process.